What is the practical difference between in-house and contract cleaning?
The comparison can describe a directly employed cleaning role alongside a supplier’s proposed service.
The in-house option can list the proposed role, supervision and cover arrangements.
The supplier option can list the service specification, reporting contact and arrangements for changes.
| Issue | In-house proposal | Supplier proposal |
|---|---|---|
| Employment responsibility | Proposed arrangements and named contacts | Proposed terms and named contacts |
| Absence cover | Proposed arrangements and named contacts | Proposed terms and named contacts |
| Training | Proposed arrangements and named contacts | Proposed terms and named contacts |
| Scope | Proposed arrangements and named contacts | Proposed terms and named contacts |
| Supervision | Proposed arrangements and named contacts | Proposed terms and named contacts |
How should the full costs be compared?
A cost comparison can use the same scope, service periods and accounting period for both options.
Separate headings can cover pay or service charges, administration, supervision, supplies, equipment and cover.
The comparison can state tax assumptions, exclusions and items already included in other budgets.
Which option provides better cover and quality control?
Cover and quality-control arrangements can be listed for each proposal without assuming that either model performs better.
The comparison can record missed-visit arrangements, named contacts and the scope of replacement cover.
Quality records can include agreed standards, inspections, reported issues and follow-up.
- Tasks included in cover arrangements.
- Cover contacts and approval roles.
- Inspection and feedback records.
- Issue escalation contacts.
Could TUPE apply when the cleaning arrangement changes?
Acas explains that the Transfer of Undertakings (Protection of Employment) regulations (TUPE) can apply to service provider changes, including office cleaning, depending on the circumstances.
Acas describes outsourcing, a change of contractor and bringing a service in-house as types of service provider change.
Acas explains that the size of an organisation does not itself prevent TUPE from applying.
Which arrangement suits different business sizes?
A comparison for any business size can set out scope, hours, supervision and the proposed division of work.
The options can include direct employment, a supplier service or separately specified elements of both.
A mixed proposal can identify routine work and separately commissioned tasks, with named contacts for each.
Sources and further reading
Written by Commercial Cleaning Bristol
Practical guidance from our commercial cleaning service, with task planning, surface care and premises-specific considerations.
This article is for general information only and does not constitute professional or legal advice. For guidance on your cleaning needs, please contact our team.